Refund Policy

Last updated: August 19, 2026

This store is operated by Rajen LLC, a Wyoming limited liability company doing business as Stampira — 33 N Gould St, Sheridan, WY 82801, United States — support@brielleva.com. We ship to the United States only.

90 days, money back

Every stamp is engraved to order with the text you type. If the ink does not hold the way we describe it — 50+ washes once the print has cured for 48 hours — email support@brielleva.com within 90 days of delivery and we refund your order in full. You keep the stamp. Sending back an engraved item that carries your child's name makes no sense to us, and we could not resell it anyway.

What we need from you

Your order number and one photo of the print after washing. That is all: no return shipment, no restocking fee, no form to fill in.

This applies to discounted orders too

The 90-day guarantee covers every order, including bundles and orders placed during a promotion. We do not exclude sale items. A free gift received with an order does not need to be returned.

Personalized and made-to-order items

Because each stamp is engraved with the text you submit, personalized items are not returnable for change of mind once production has started. Production starts 12 hours after your order is placed. Within that window we can change the engraving text, change the shipping address, or cancel your order for a full refund — email us with your order number. After that window we can no longer stop the engraving.

A typo in the name

If the mistake is ours, we remake and reship free of charge. If the name was typed wrong at checkout, we will do one remake at half price. The live preview on the product page shows exactly what will be engraved, so please check it before you order.

Damaged or wrong on arrival

Send us a photo within 7 days of delivery and we ship a replacement free of charge, or refund you if you prefer.

Parcels that do not arrive

You receive a tracking link by email as soon as your parcel leaves. If tracking has not moved for 7 days, write to us and we chase the carrier. If the parcel is confirmed lost, we remake and reship it at our cost.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few more days to post it.

Your legal rights

This guarantee is offered by us in addition to the rights you have under applicable law. Nothing here limits those rights.

Questions

Email support@brielleva.com. We answer within one business day, Monday to Friday.